Effective Date: September 10, 2026

The WheelchairPreneur LLC (“The WheelchairPreneur,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you interact with our websites, forms, communications, services, products, brands, and digital systems.

Our primary website is:

https://thewheelchairpreneur.com

Business Address:
13475 Atlantic Boulevard, Unit 8, #735
Jacksonville, FL 32225

Email:
[email protected]

This Privacy Policy may apply to services and brands operated by The WheelchairPreneur LLC, including services delivered through TWP Digital and other current or future business offerings.

Important Notice Regarding Text Messaging Data

The WheelchairPreneur LLC does not sell, rent, or share text-message opt-in information, mobile numbers, or consent records with third parties or affiliates for their independent marketing or promotional purposes.

Mobile information may be shared with service providers or subcontractors only as reasonably necessary to provide requested services, operate messaging systems, deliver communications, maintain systems, provide customer support, prevent fraud, or comply with law.

Text messaging originator opt-in data and consent will not be shared with third parties for marketing or promotional purposes.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Personal Information

This may include:

name;

email address;

telephone or mobile number;

mailing or physical address;

business name;

job title or role;

account information;

information submitted through forms, surveys, intake processes, or applications;

payment and billing information associated with purchases;

communication preferences;

SMS, email, or other consent records;

timestamps and records associated with opt-in and opt-out actions.

Complete payment card information may be handled directly by third-party payment processors and may not be stored by us.

Business and Service Information

When you request or purchase services, we may collect information such as:

business contact information;

business hours;

services or products;

pricing information;

customer-service procedures;

appointment or scheduling preferences;

business FAQs;

operational rules;

escalation instructions;

CRM or pipeline information;

account-access information necessary to provide an authorized service;

documents or records you voluntarily provide.

The exact information collected depends on the service you request.

Communications

We may collect or maintain records of communications such as:

inquiries;

service requests;

email correspondence;

SMS communications;

appointment details;

customer-support conversations;

form submissions;

survey responses;

feedback;

call records or recordings where permitted and appropriately disclosed;

AI or chatbot conversations where applicable.

Automatically Collected Information

When you use our websites or digital services, certain information may be collected automatically, including:

IP address;

browser type;

device type;

operating system;

pages visited;

referral information;

approximate location information;

website usage patterns;

cookies;

analytics identifiers;

similar technical information.

2. How We Use Your Information

We may use personal information for purposes including:

providing products and services you request;

responding to inquiries;

processing purchases and payments;

creating and maintaining customer accounts;

completing onboarding;

scheduling or managing appointments;

configuring services or digital systems;

delivering customer support;

communicating about requested services;

sending transactional notifications;

sending appointment confirmations or reminders;

providing requested follow-up;

maintaining records of consent and communication preferences;

improving websites, products, and services;

operating CRM, automation, AI, telephony, and messaging systems;

maintaining security;

detecting fraud or misuse;

administering contracts and subscriptions;

complying with applicable laws and legal obligations;

enforcing our agreements and policies.

Where required by law, marketing or promotional communications will only be sent with appropriate consent.

3. SMS Messaging and Mobile Data

The WheelchairPreneur LLC and services or brands operated by us may offer SMS or text-message communications.

SMS Opt-In

You will only receive SMS messages from a messaging program when an appropriate basis for sending the message exists, including where you have affirmatively opted in when consent is required.

Opt-in may occur through methods such as:

website forms;

surveys;

scheduling forms;

checkboxes;

written authorization;

other approved consent mechanisms.

We may maintain records showing when and how consent was provided.

Types of SMS Messages

Depending on your interaction with us, messages may include:

appointment confirmations;

appointment reminders;

scheduling updates;

customer-support communications;

responses to inquiries;

service notifications;

onboarding messages;

requested follow-up;

account-related messages;

transactional communications;

promotional or marketing messages where separately authorized.

Message frequency varies based on your relationship and activity with us.

SMS Opt-Out

You may opt out of SMS messages at any time by replying:

STOP

to the number sending the messages.

After opting out, you may receive one final confirmation message.

You will not receive further messages from that messaging program unless you later provide consent again or unless another type of communication is legally permitted.

SMS Help

Where supported, reply:

HELP

for assistance.

You may also contact us at:

[email protected]

Message and Data Rates

Message and data rates may apply depending on your wireless carrier and service plan.

Your wireless provider is responsible for any applicable carrier charges.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Delivery may be affected by carrier systems, device availability, network conditions, filtering, or other technical factors outside our control.

Mobile Information Sharing

We do not sell, rent, trade, or share mobile numbers or SMS opt-in information with third parties or affiliates for their independent marketing or promotional purposes.

Mobile information may be disclosed to service providers or subcontractors that help us operate the messaging program, including messaging platforms, carriers, aggregators, CRM providers, and customer-support systems.

These parties may use such information only as needed to perform services for us or as required by law.

Text messaging originator opt-in data and consent are excluded from third-party sharing for marketing or promotional purposes.

4. Email Communications

If you provide your email address, we may use it to send:

requested information;

appointment information;

service communications;

receipts;

onboarding information;

account notices;

customer-support responses;

promotional messages where permitted.

Marketing emails will include an unsubscribe mechanism when required.

You may unsubscribe from promotional emails at any time.

Transactional or service-related communications may continue when reasonably necessary to provide a service you requested.

5. Payments

Payments may be processed through third-party payment processors.

When you make a purchase, payment information may be transmitted directly to the applicable payment processor.

We may receive information such as:

payment status;

transaction amount;

transaction date;

billing contact information;

partial payment-method information;

subscription status.

We do not necessarily receive or store complete payment card numbers.

Payment processors maintain their own privacy and security practices.

6. Artificial Intelligence and Automated Systems

Some services offered by The WheelchairPreneur LLC may use artificial intelligence, automated workflows, voice AI, chat systems, or other automation technologies.

Information processed through these systems may include:

names;

contact information;

messages;

call content;

appointment information;

business inquiries;

lead information;

service preferences;

conversation history.

Such information may be processed through third-party technology platforms used to operate the applicable service.

We use this information for purposes such as:

responding to inquiries;

routing leads;

booking appointments;

providing customer support;

automating follow-up;

improving service configuration;

maintaining records associated with the service.

We do not use SMS consent information for unrelated third-party marketing purposes.

7. Information Sharing and Disclosure

We do not sell personal information.

We may disclose information in the following circumstances.

Service Providers

We may use third-party providers to help us operate our business and deliver services.

Examples may include providers of:

web hosting;

CRM systems;

payment processing;

email delivery;

SMS messaging;

telephony;

artificial intelligence;

scheduling;

automation;

cloud storage;

analytics;

accounting;

tax software;

business filing;

customer support;

social media management;

domain or website services.

These providers may receive information only as reasonably necessary to perform services for us.

Legal Compliance

We may disclose information when reasonably necessary to:

comply with applicable law;

respond to a valid subpoena, court order, or legal process;

respond to lawful government requests;

protect our rights;

protect users or customers;

investigate fraud or security incidents;

enforce agreements or policies.

Business Transactions

If The WheelchairPreneur LLC undergoes a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction.

Any such transfer remains subject to applicable privacy obligations.

Protection of SMS Consent Information

Regardless of the categories above, SMS opt-in information and text-message consent records are not shared with third parties or affiliates for their independent marketing or promotional purposes.

Sharing with providers necessary to operate or support text messaging services is permitted only for those operational purposes.

8. Cookies and Tracking Technologies

Our websites may use cookies, pixels, analytics tools, and similar technologies.

These may be used to:

operate website features;

understand site traffic;

analyze usage;

remember preferences;

measure performance;

improve website functionality;

evaluate marketing effectiveness;

maintain security.

You may control cookies through your browser settings.

Disabling certain cookies may affect website functionality.

9. Analytics and Advertising

We may use analytics platforms to understand how visitors interact with our websites.

Depending on the tools used, information collected may include:

device information;

browser information;

pages viewed;

time spent on pages;

referral source;

interactions with buttons, forms, or website features.

If we use advertising or remarketing tools, we will use them in accordance with applicable law and the privacy settings available through the relevant platforms.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

Depending on the systems involved, safeguards may include:

encrypted communications;

secured account access;

authentication controls;

restricted system permissions;

monitoring and security practices;

backups;

vendor security measures;

employee or contractor access limitations.

However, no website, network, transmission method, or electronic-storage system can be guaranteed to be completely secure.

We cannot guarantee absolute security.

11. Data Retention

We may retain information for as long as reasonably necessary to:

provide services;

maintain customer accounts;

fulfill contracts;

maintain consent records;

process transactions;

resolve disputes;

comply with legal obligations;

maintain business records;

prevent fraud;

enforce agreements.

Retention periods may vary depending on the nature of the information and the service involved.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with our operational and legal requirements.

12. Your Privacy Choices

Depending on applicable law and your relationship with us, you may request to:

access certain personal information;

correct inaccurate personal information;

update your contact information;

request deletion of certain information;

withdraw consent for future communications;

opt out of promotional emails;

opt out of SMS messaging;

ask questions about how your information is used.

Not every request can be fulfilled in every circumstance.

For example, we may need to retain certain records for legal, transactional, fraud-prevention, contractual, or compliance purposes.

To submit a privacy request, contact:

[email protected]

We may need to verify your identity before processing certain requests.

13. Children’s Privacy

Our general websites and business services are not directed to children under 13.

We do not knowingly collect personal information from children under 13 through our general commercial services without appropriate authorization.

If we learn that information has been collected inappropriately from a child under 13, we will take reasonable steps to address it.

Certain services, organizations, or clients we support may separately serve children or families. Any such data handling is subject to the applicable service arrangement, permissions, and legal requirements.

14. Third-Party Websites and Platforms

Our websites may link to or integrate with third-party websites, applications, platforms, or services.

We are not responsible for the privacy practices of third parties.

We encourage you to review the privacy policies of any third-party service you use.

15. Business Customers and Client Data

Certain services may involve processing information on behalf of a business customer.

When we process information at the direction of a client, that client may be responsible for determining the lawful purpose and appropriate permissions for collecting and using the information.

We may process such data as necessary to provide the contracted service.

Clients remain responsible for ensuring that information supplied to us was collected and provided lawfully.

16. Sensitive and Regulated Information

Some services may involve information subject to additional legal, contractual, or industry requirements.

When applicable, additional agreements, procedures, disclosures, or security measures may govern those services.

Nothing in this Privacy Policy should be interpreted as representing that every general service provided by The WheelchairPreneur LLC is automatically compliant with every specialized regulatory framework.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

our services;

technology;

business practices;

legal requirements;

third-party providers;

privacy practices.

The current version will be posted on our website with the updated Effective Date.

Where required or appropriate, we may provide additional notice of material changes.

18. Contact Us

If you have questions about this Privacy Policy, our privacy practices, SMS communications, or personal information we maintain, contact:

The WheelchairPreneur LLC
13475 Atlantic Boulevard, Unit 8, #735
Jacksonville, FL 32225

Email: [email protected]
Website: https://thewheelchairpreneur.com

Effective Date: September 10, 2026